RETURN for REFUND or EXCHANGE within 14 DAYS of DELIVERY* *EXTENDED TO 14 DAYS AFTER X-MAS FOR GIFTS PURCHASED BETWEEN 6th NOV & 23rd DEC 2018 (I.E. POST BACK BY 8TH JAN 2019)
We will REFUND Or if you prefer EXCHANGE, FREE of re-posting charges in UK, any goods purchased on this site, provided they are posted back unused & unworn in original condition with original labels / shoe-boxes within 14 Days of Delivery.
FREE UK TRACKED RETURNS on orders over £50, posted back within returns deadline* To obtain a FREE UK POSTAGE RETURNS LABEL, Please contact us via our CONTACT PAGE at least 2 days before returns deadline* & we will Email it to you.
Orders under £50 , already exchanged orders & International orders may be returned as per our returns policy, if put in the post within 14 days of delivery, at the customers own return postage cost.
Returns from outside the EU will need to have a customs declaration attached which will be made available by the Post Office or Courier service. Please fill this out as RETURN, ORIGIN = UK to ensure that it's not held up by UK customs or attracts any UK customs charges on the way back. We cannot be held responsible for failure to adhere to this.
RETURNS ADDRESS:- Cooshti Ltd. (Returns Dept.) 57 Park St. Bristol BS1 5NU United Kingdom
Please do not post items back after the returns time limit specified without prior authorisation as we reserve the right to not refund or exchange them and will have to charge a re-posting fee before we can send it back to you.
We also provide a 3 Months Faulty Goods Guarantee in case an item develops a fault that is not deemed to be caused by accident, miss-use, maltreatment, incorrect washing or fair wear & tear. In this instance please contact us at firstname.lastname@example.org with photographic evidence of the fault to obtain a faulty item return authorisation before returning such item(s)
This is in accordance with your Statutory Rights, British Trading Standards & The UK & EU Distance Selling Laws
DISPATCH & DELIVERY
We aim to DISPATCH all Royal Mail Delivery orders the SAME DAY if received before 4pm UK time (DPD before 2pm) on week days or by next working day for orders received after 4pm (DPD after 2pm) or on weekends & holidays.
DHL Delivery orders received before 3pm (UK time) week days will be DISPATCHED SAME DAY or next working day if ordered after 3pm or on weekends & holidays.
You will receive a DISPATCH EMAIL with TRACKING NUMBER & tracking links as soon as your order has been processed & packed & is ready for the next dispatch. You can also check your order details & tracking number in your account here on cooshti.com
DELIVERY TIMES depend on the service you choose & are estimated from dispatch. They are shown below as well as during checkout & in your dispatch Email.
All The delivery services we use include TRACKING & DELIVERY CONFIRMATION & Some Will Require a Signature on delivery (as such we cannot send to P.O. Boxes or unmanned addresses)
ATTEMPTED DELIVERY:- If no-one is in to sign for a delivery when it is attempted, the postal service should leave a card for you (some services may notify you by text or email) in order for you to arrange RE-DELIVERY (For UK orders this can be arranged via Royal Mail's Tracking website) OR Collection from your local mail sorting office where the item will usually be held for a period of approximately 2 to 3 weeks. If re-delivery or collection is not arranged by the customer & the item is unclaimed, or if the item is undeliverable to the address you provided, and is eventually returned to us we will contact you to see if you want it re-sending or the item refunded but we reserve the right to charge a re-posting fee or deduct the original postage fee from any refund due, particularly where an incorrect or incomplete delivery address has been provided
UK DELIVERY FREE on orders over £50 OR £2.99 on orders under £50 Royal Mail 48 Tracked. Estimated Delivery 2 to 3 working days from dispatch. (Same Day Dispatch if ordered before 4pm Week Days)
UK Royal Mail 24 Tracked £3.50 Estimated Delivery 1 to 2 working days from dispatch. (Same Day Dispatch if ordered before 4pm Week Days)
UK DHL NEXT BUSINESS DAY GUARANTEED £4.99 (Order Before 2pm Mon-Fri for same day dispatch) DPD 'Predict' service will update you via email/text with a 1 hour time slot they intend to deliver, with a chance to re-arrange if not suitable.
UK ROYAL MAIL SATURDAY GUARANTEED Delivery at £5.99 is available for orders placed before 4pm on Fridays.
EU DELIVERY £8.99 GBP (aprox €9.99 EUR) Royal Mail International Tracked & Sign (3 to 5 working days from dispatch) Max. Weight 2kg*
USA & WORLDWIDE (Non EU) DELIVERY: FREE* on orders over £100 GBP* or £9.99 GBP (aprox $12.50 USD) for orders under £100 GBP Royal Mail International Tracked & Sign For (Delivery Estimated 5 to 10 working days from Dispatch) *Max. Weight 2kg
DHL EXPRESS to USA £19.99 GBP (aprox $25.99 USD) Delivery 1 to 2 Working Days from Dispatch (order before 2pm UK Time weekdays for same day dispatch) Max. Weight 5KG
DHL EXPRESS to AUSTRALIA £19.99 GBP (aprox $35.99 AUD) Delivery 3-4 working days from Dispatch (order before 2pm UK Time weekdays for same day dispatch) Max. Weight 5KG
DHL EXPRESS NEXT DAY to GERMANY, FRANCE, DENMARK & BENELUX countries. £17.99 GBP (aprox €19.99 EUR) (order before 3pm UK Time weekdays for same day dispatch) Max. Weight 5KG.
We aim to dispatch orders the same day if received before 4pm UK time (DHL before 3pm) on week days or by next working day for orders received after 4pm (DHL after 3pm) or on weekends & holidays. Delivery time estimates are from dispatch. You will receive an email with tracking number & tracking links as soon as your order has been processed, packed & is ready for next dispatch.
*A retrospective excess weight surcharge may be requested before shipping Royal Mail INTERNATIONAL orders weighing OVER 2kg or DHL orders OVER 5kg or a remote area surcharge for DHL orders to international addresses in remote areas.
NON EU / NON EEA CUSTOMERS.
We dispatch all items from the UK so they will be classed as imports by your countries customs.
U.S. CUSTOMERS can currently receive up to $800 USD (aprox £565 GBP) worth of goods per shipment from the UK, FREE OF ANY US TAX & CUSTOMS CHARGES
AUSTRALIAN CUSTOMERS can currently receive up to $1000 AUD (aprox £545 GBP) worth of goods per shipment from the UK, FREE OF ANY AUSTRALIAN TAX & CUSTOMS CHARGES.
INTERNATIONAL (NON EU/NON EEA) CUSTOMS:- Charges do vary from country to country & from time to time. IF your countries customs do impose charges & you are notified by them of any taxes or duties raised by them then you as the importer will be responsible for payment of these charges and in some cases may need to pay them before they will release the order to be delivered. In the event of non-payment & the parcel being held by your customs due to this, they should eventually return it to us at which point we would refund the order less shipping costs. We cannot be held responsible for delays caused by customs or failure to pay customs charges. For more information you may want to contact your local customs office or refer to their website so that you are not surprised by any customs charges that you may not have expected.
If your order does not arrive when expected please use the tracking number & link in your dispatch email or showing in your account to check the tracking status. In the event of any problems please contact us via our CONTACT PAGE or by telephone on +44 (0)117 9290850 during our store opening hours Mon-Sat 10am-6pm & Sundays 12pm-5pm (UK Time)
Please be patient during the busy period around Christmas & New Year or during adverse weather conditions as deliveries may take slightly longer than estimated to arrive.
There may be circumstances beyond our control which may delay delivery. We cannot be held responsible for delays caused by the postal services or international customs. In the very rare event of non-delivery after 2-3 weeks of the due delivery date, we will ask the postal service to investigate and If and once the postal service deems the item to be missing we will refund or re-send the order.