The logo, The grail !
UK DELIVERY FREE on orders £50 and Over : Royal Mail 48 Tracked. Estimated Delivery:- 2 to 3 working days from dispatch.
OR £3.99 on orders under £50 (Same Day Dispatch if ordered before 4pm Week Days)
UK Royal Mail 24 Tracked £4.99 Estimated Delivery:- 1 to 2 working days from dispatch. (Same Day Dispatch if ordered before 4pm Week Days)
LOCAL - CLICK & COLLECT : FREE : PICK UP FROM STORE During Opening Times 57 PARK STREET. BRISTOL. BS1 5NU
UK DHL NEXT BUSINESS DAY GUARANTEED £6.99 (Order Before 3pm Mon-Fri for same day dispatch)
UK ROYAL MAIL SATURDAY GUARANTEED £7.99 (Usually Delivery Before 1pm) IS CURRENTLY DELIVERING BY 9PM
INTERNATIONAL DELIVERY SERVICES FROM UK TO MOST COUNTRIES ARE CURRENTLY OPERATING AS NORMAL HOWEVER THERE MAY BE DELAYS TO SOME COUNTRIES DUE TO THE PANDEMIC SITUATION &/OR CUSTOMS DELAYS.
You can check Royal Mail International Updates to see LATEST NEWS of any disruption of service to or within country.
USA & WORLDWIDE (Non EU) DELIVERY: FREE* on orders over £150 GBP*or £15.00 GBP (aprox $20 USD) for orders under £100 GBP Royal Mail International Tracked (Delivery Est. 5 to 10 working days from Dispatch) *Max. Weight 2kg
DHL EXPRESS to USA £21.50 GBP (aprox $29.99 USD) Delivery 2 to 3 Working Days from Dispatch (order before 2pm UK Time weekdays for same day dispatch) Max. Weight 5KG
DHL EXPRESS to AUSTRALIA £24.99 GBP (aprox $49.99 AUD) Delivery 4-5 working days from Dispatch (order before 2pm UK Time weekdays for same day dispatch) Max. Weight 5KG
THE UK LEFT THE E.U CUSTOMS UNION ON 1ST JANUARY 2021 .
WE ARE VERY SORRY BUT WE HAVE TEMPORARILY SUSPENDED SHIPPING TO THE E.U. UNTIL FURTHER NOTICE,
ONCE WE ARE ENROLLED IN A NEW E.U. SCHEME WHEREBY WE CAN REGISTER FOR E.U. VAT TO ENSURE A SMOOTH DELIVERY SERVICE WITHOUT ADDITIONAL OR UNEXPECTED CHARGES WE WILL RESUME SHIPPING TO THE E.U.
WE HAVE ALSO SUSPENDED SHIPPING TO RUSSIA DUE TO INCREASED TRANSPORT COSTS & CUSTOMS & DELIVERY DELAYS.
WE APOLOGISE FOR ANY INCONVENIENCE.
We aim to dispatch orders the same day if received before 4pm UK time (DHL before 3pm UK time) on week days or by next working day for orders received after 4pm (DHL after 3pm) or on weekends & holidays. Delivery time estimates are from dispatch. You will receive an email with tracking number & tracking links as soon as your order has been processed, packed & is ready for next dispatch.
Please click here to go to our full delivery & returns information page.
*A retrospective excess weight surcharge may be requested before shipping Royal Mail INTERNATIONAL orders weighing OVER 2kg or DHL orders OVER 5kg or a remote area surcharge for DHL orders to international addresses in remote areas.
RETURN for REFUND or EXCHANGE WITHIN 30 DAYS OF DELIVERY* ON ALL ORDERS. *EXTENDED TO 14 DAYS AFTER XMAS FOR ORDERS PLACED 15th NOVEMBER TO 8th DECEMBER 2021 i.e. POST BACK BY 8TH JANUARY 2022*
FREE UK TRACKED RETURNS on UK ORDERS £50 and OVER (inc. postage) that are posted back within *Returns Deadline. A FREE ROYAL MAIL UK POSTAGE RETURNS LABEL WILL BE INCLUDED with your delivery. You can return from any UK Post Office OR you can now Book a Royal Mail COLLECTION from your address for 72 Pence. https://send.royalmail.com/collect/youritems
We will REFUND Or if you prefer EXCHANGE, FREE of re-posting charge in UK, any goods purchased on this site provided they are posted back within the returns deadline* & are received back unused & unworn in original condition with original labels / shoeboxes.
We also provide a 3 Months Faulty Goods Guarantee in case an item develops a fault that is not deemed to be caused by accident, miss-use, maltreatment, incorrect washing or fair wear & tear. Please CLICK HERE to see our full delivery and returns information page.
This is in accordance with your Statutory Rights & The UK & EU Distance Selling Laws.